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Privacy policy

1) AETRAM TRADES DMCC is a global brokerage firm trading under the name of AETRAM TRADES DMCC.

2) If you have any questions about this policy or how we collect and use personal information about you please contact us using the contact details below. We also have a commited Data Compliance Officer, who is responsible for data compliance issues. Postal Address: No: 3001, Fortune Tower, Cluster C, Jumeirah Lakes Towers, P.O Box 231076, Dubai, United Arab Emirates. Phone +971 4 493 4555, Email: [email protected]

1) AETRAM TRADES DMCC is committed to protect the privacy of your personal and financial information obtained to enable us to provide you with a secure website for yourtransactions. This policy confirms the details how AETRAM TRADES DMCC manages the information provided to us by your or a third party in connection with our provision of services to you or which we collect through your use of our services via out website(s) and app(s). AETRAM TRADES DMCC will use your personal information in accordance with this Privacy and Security Policy and otherwise in accordance with United Kingdom data protection legislation(s).

2) Data protection law says that the personal information we hold about you must be:

1) Information you give us:

We collect information you enter when using our website and when you apply to open an account with us. The information you give us may include your name, address, email address, phone number, date of birth, tax identification number, bank account and other financial details, copies of personal identification documents (such as your passport or driving licence) and photographs or other descriptions of your likeness. We also collect information when you voluntarily complete client surveys, provide feedback, apply for special offers and promotions.

2) Information we collect or receive from other sources:

When you visit our website we may collect or receive your IP address, URL, browser information, plug-in types, operating system and platform as well as your login information. We work closely with third parties (e.g. business partners, technical, payment and delivery service providers, advertising networks, tracking and analytics providers (including Google), data aggregators, lead generation agencies, public sources, third party social networking sites and search information providers) and should receive information about you from them. Such information may include your clickstream through our website, the products you viewed and the page interactions, your personal contact information (if you are referred to us by an introducing broker or a friend), any personal data that is part of your profile on a third party social network (e.g. Facebook) which you permit that third party social network to share with us (e.g. name, email address, gender, birthday, city, country, interests, profile picture, user ID, friend list). We can also receive personal data about individuals once we acquire other portal.

3) Information Collected At Our Premises :

Visitor Information:
AETRAM TRADES DMCC collects information about visitors to our premises. AETRAM TRADES DMCC may record information on your visit, including the date and time, who you are visiting, your name, employer, contact details and vehicle registration number. If you have an accident at our premises, this may include a record of your accident.

CCTV:
We may also collect the information from our safety CCTV surveillance if needed.

Information we collect using cookies:
We, or our third party providers, may also use cookies to collect information about you. This helps us to provide you with a good experience while you use our website. See section 8 of this Policy for more details.

1) By opening an account with AETRAM TRADES DMCC and by placing Orders and entering into Transactions, you acknowledge that you will be providing personal information (possibly including sensitive data) within the meaning of the Data Protection Act 1998 or the General Data Protection Regulation "GDPR" coming into force on 25 May 2018 or any other applicable laws and regulations to us, and you consent to the processing of that information by AETRAM TRADES DMCC for the purposes of performing its obligations under this Agreement and administering the relationship between you and AETRAM TRADES DMCC , including the disclosure of the information to Affiliates both within and outside the European Union and/or European Economic Area.

2) AETRAM TRADES DMCC needs certain information to carry out an agreement with you and you must provide this in order to enter into an agreement with AETRAM TRADES DMCC to provide you with products and service. If you do not, we may not be able to offer you any products or services. Mandatory information fields are generally set out in the application.

3) Other agreement or communication (for example by mail, telephone, post, SMS or through our website) between you and AETRAM TRADES DMCC , will include personal information (such as names and contact details) in that correspondence. This may include enquiries, views, follow-up comments or complaints lodged by or against you and disputes with you or your organization.

4) AETRAM TRADES DMCC may also collect details of phone numbers used to call our company and the date, time and duration of any calls. Please note that if we record your calls to or from AETRAM TRADES DMCC, we will inform you about recording of the call.

1) AETRAM TRADES DMCC may keep and use such information to comply with any legal measures as follow:

2) Your consent to AETRAM TRADES DMCC using your personal information for the above-stated purposes.

3) Where we use your personal information for marketing purposes to inform you about AETRAM TRADES DMCC 's products and service that might be of interest to you, you always have the right to 'opt out' of receiving such a communication.

4) You can exercise the right at any time by contacting us using the details provided at the start of this policy. If we send you any marketing emails, we'll always provide an unsubscribe choice to allow you to opt- outside of any more marketing emails. If you "opt-outside" of our marketing materials, you will be added to our 'suppression list' to make sure we do not accidentally send you extra marketing. Where you unsubscribe from any postal marketing, you'll originally still receive some content that has already been printed or sent, but we'll remove you from any future campaigns. We may still need to contact you for administrative or operational purposes, but we'll confirm that those communications don't include marketing.

AETRAM TRADES DMCC may also disclose your personal information to:

5) If you are an existing customer or are acting as a business we use your contact details which is necessary for our legitimate interests in marketing to you and maintaining a listing of potential customers.

6) If you are not an existing customer, and are not acting as a business, we will only contact you for marketing purposes along with your consent (whether we've collected your details directly from you, or through a 3rd party).

7) AETRAM TRADES DMCC will only use your personal information for the purposes for which it collected it as set out in this policy, unless AETRAM TRADES DMCC reasonably considers a need to use it for an additional reason which reason is compatible with the initial purpose. If AETRAM TRADES DMCC needs to use your personal information for an unrelated purpose, AETRAM TRADES DMCC will notify you and will explain the legal basis which allows to do so.

1) AETRAM TRADES DMCC does not sell, license or otherwise disclose your personal information to third parties for marketing purposes. We do use third party service providers to send our marketing, but we only allow them to use that information on our instructions and where they need agreed to treat the knowledge confidentially and to stay it secure. AETRAM TRADES DMCC may be required to provide your personal information to the Financial Conduct Authority and other regulatory and government bodies from time to time within the UK and other countries.

AETRAM TRADES DMCC may also disclose your personal information to:

2) In the event that AETRAM TRADES DMCC is subject to negotiations for the sale of its business (whole or party of), or sold to a third party or under re-organization, you agree that any of your personal information which we hold may be disclosed to such party or its advisers as part of any due diligence process for the purpose of analyzing any proposed sale or re-organization or transferred to that re-organized entity or third party and used for the same purposes as you have agreed to under this Agreement.

1) Access to your information, correction and deletion:
Upon your request, we will send you a copy of the information that we hold about you. This will be provided to you without undue delay in a structured, commonly used and machine readable form. We want to make sure that your personal information is accurate and updated so far. You may ask us to correct or remove information you think that is inaccurate. If we hold personal information about you and you want it to be removed from our database or inactivated, please contact us at [email protected]

2) Object to processing and right to opt-out of marketing communications:
You have the right to ask us to not process your personal data. You can exercise your right to object by contacting us at [email protected] If you wish to opt- out of marketing, our emails will also have an ‘unsubscribe’ option.

3) Links to other websites:
Our website may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please be aware that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data tothose websites.

4) Complaint:
You always have a right to lodge a complaint with a supervisory authority or directly to us by sending an e-mail to [email protected]

1) What are cookies?
Cookies are small text files placed on your computer, smartphone or other device when you visit our website. They allow us to distinguish you from other users, which helps us give you an enhanced website experience. Cookies allow you to do many things such as log on to your account, apply for products and services online and use financial tools.

2) What are the cookies we use?:
AETRAM TRADES DMCC uses the cookies and tools like web page counter or other analytic tools to gather the information about your access to this website. We, or third party advertisers, can also use this information to serve adverts on you. Where those adverts are targeted, this might involve using website information and data we (or our third party advertisers) have obtained from third parties. This won't include information like your name or contact details. Where our adverts are showed you using your information, your information is used as necessary for our legitimate interests in marketing to you.

3) How to disable cookies? :
When you visit our website, we will ask for your permission to use cookies. If you wish to disable all cookies, you can do this through your browser settings. However, please be aware that cookies are often used to enable and improve certain functions on our website. If you choose to opt-out of certain cookies, it is likely to affect how our website works.

1) AETRAM TRADES DMCC takes security very seriously and adopts industry and information security best practices to protect your personal information and ensure it is not accessed by unauthorized persons. Measures include encryption of information during transmission, strong authentication mechanisms and secure access to machines and data.

2) AETRAM TRADES DMCC has put in place appropriate internal security measures to stop your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, AETRAM TRADES DMCC limits access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on AETRAM TRADES DMCC 's instructions and they are subject to a duty of confidentiality.

1) Under the UK data protection, legislation, you have subject to certain exceptions, the right to obtain copies of any personal information which AETRAM TRADES DMCC holds about, the purpose for which they are being or are to be processed, and the recipients to whom such inform is or may be disclosed.

2) If you wish to access any personal data or wish to correct any misinformation which AETRAM TRADES DMCC may hold, please notify us in written form using the address provided at the start of this policy.

3) AETRAM TRADES DMCC may charge a fee ( details of which are available upon request ) for providing access to information to cover the cost of verifying the application and locating , retriving and copying any material requested.

4) AETRAM TRADES DMCC may need to request specific information from you to help you understand the nature of your request, to confirm your identity and to ensure your right to access the information ( or to exercise any of your other rights). This is an another appropriate security measures to make sure that private information isn't disclosed to anyone who has no right to receive it.

5) please consider your request responsibility before submitting it. AETRAM TRADES DMCC will respond to your request as soon as possible.Normally this will be within one month.

1) Trading Forex and Leveraged Financial Instruments involves significant risk and may end in the loss of your invested capital. You should not invest more than you'll afford to lose and should make sure that you fully understand the risks involved. Trading leveraged products won't be suitable for all investors.Before trading, please take into concern your level of experience, investment objectives and ask independent financial advice if necessary. It's the responsibility of the Client to determine whether he/she is permitted to use the services of the AETRAM TRADES DMCC brand based on the legal requirements based on country of residence.

2) "AETRAM TRADES DMCC doesn't offer its services to residents of certain areas like Afghanistan, Belgium, Bosnia & Herzegovina, Burundi, Eritrea, Gaza Strip, Haiti, Iran, Iraq, Japan, Lao, Libya, Myanmar, North Korea, Somalia, South Sudan, Sudan, Syria, USA, Venezuela, West Bank and Yemen.

We keep our Privacy and Cookies Policy under regular review and consequently, it may change at any time in the future. We will place any updates on our website.

If you have any queries about this privacy policy, kindly contact us at [email protected]